Do We Need To Book In Advance?

Yes. Pre-booking is essential. Our tickets are sold on a first come first served basis and we are unable to reserve tickets without full payment. The tours are capped too to ensure an excellent experience and that our audiences do not feel overcrowded. Please Note:If you decide to arrive at the tour meeting location without pre-booking online, then you do so at your own risk. We can not guarantee a place will be available to you. Our tours regularly sell out so pre- booking is advised. 

What Happens If There Is Bad Weather On The Night Of The Tour?
We will run the tour come rain or shine. However, in very rare circumstances, we may postpone a tour if there are severe weather warnings issued by the Met Office. On the very rare occasion that whilst the tour is being delivered the weather becomes too severe, the decision may be taken to stop the activity and invite you back again. All customers will be issued with a credit note. One of our guiding philosophy’s has always been- there’s no such thing as bad weather, just badly dressed people– so come prepared!
Why Do You Need A Contact Number?
It is important that we have a contact number for you – preferably a mobile number – so that we can contact you in the rare event that the tour needs to be postponed.
Is There Much Walking During The Tour?
The locations where each of the tales are told are spaced quite evenly along the tour route. Walking between locations lasts between 2-5 minutes at a time. The entire route spans up to 1500m. (Although ground can be covered more quickly when running away!)
How Long Do The Tours Last?
The tours last for 1 hour and 30 minutes / eternity providing you make it out alive of course.
How Do I Pay For The Tours?

Payment for the tour can be made online via our website using our booking system, or you can call ChillerBlack on 0151 709 2030 and pay with a card. You can find tourist information desks at Central Library and Matthew Street. Failing the above, two gold coins will also be accepted by Sharon.

Is There A Minimum Age?
We would recommend All Shiverpool tours for children aged 9 upwards, however we don’t have a tight restriction on age limit, we do stress that this is a ghost tour and the aim is to chill and thrill, so parents please use your discretion. You know your children best. (At least you won’t grow any older)
What Is The Maximum Number Allowed In One Group?
The maximum group size we can take on our walking tours is 40 people. However, if your group size is larger than this, we can run multiple tours on one night to accommodate your groups. More heads the better. (for example tours can operate within 30 mins of each other which means that 200 can be accommodated over one evening, i.e. 6-10pm)
What's the cancellation policy?

IMPORTANT NOTICE: Updated 19th Sept 2020 – Cancellation/Postponement for bookings made Sept 2020- March 2021

Dear Fearless Friends,

We ‘re going to hope for the best and prepare for the worst.

If any activities are booked; in the event that you’re unable to attend your selected date or indeed, if the powers that be determine another local or national lock down is needed, we will be flexible as a Yogi Master and credit your account with the value of the ticket price – This ticket can be redeemed for up to a year on any tour, subject to availability. We can also extend this policy to any individuals in your party and convert single tickets into credit notes for Gift Vouchers too.

All sales are final. In severe weather Shiverpool reserve the right to cancel any tour. Shiverpool reserves the right on very rare circumstances to offer alternative tour routes. Our priority is always to provide the very highest standard of customer care however, please do bear in mind that this is a live show and from time to time, tours may need to be diverted or alternative tours offered. If our customers need to cancel or change a date, we will do everything possible to accommodate a new request and provide a new ticket. Please note a small admin fee may be applied.

 

Is there a change of date fee policy?
If changes are allowed on a tour or activity, a £10.00 per reservation change fee may be applied for any change to a reservation. Please note that some tours and activities do not allow any changes. Date changes can be made only if we can confirm availability on the new date. While we cannot guarantee any changes can be made, all change requests must be submitted a minimum of 24 hours prior to the tour departure and must be handled on an individual basis through our customer service team.
What's the accessibility of Shiverpool for guests with mobility issues, learning difficulties, hard of hearing or visual impairments?

We provide ongoing training for our team members as well as having the following measures in place: –

  • Promote positive attitudes towards disabled people.
  • Every person who answers the phone / email can respond confidently to the question “What is the access like at your venue?”
  • Complimentary tickets for companions of disabled people

If you would like to talk to us about arranging a BSL interpreter or you think your booking would benefit from extra support on tour don’t hesitate to get in touch and talk to our team about your individual requirements.

Due to the nature of our experience, unfortunately we are unable to accommodate wheelchair or pram users on all of our tours and events.

In an effort to promote the very best accessibility practices, we welcome any feedback you might have. Please contact us via info@shiverpool.co.uk

We want you to enjoy Shiverpool and we aim to make every effort to ensure that you do.

email: info@shiverpool.co.uk or call us on 0151 709 2030

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