Frequently Asked Questions

Shiverpool is for Everyone!

Whether you’re 9 or 90, with friends, your school, on a first date or a loved one, Shiverpool appeals to everyone through its rich blend of street theatre storytelling, true grisly history, humour and phantasmological fun!

We deliver our famous street theatre shows to large and small audiences, tailored tour immersive experiences for schools and colleges, universities and corporate audiences, we also run a schedule of shows open to all, from families to tourists from all over the world.

We do at times employ the device of animation to enhance the tales we tell that may well induce some spine tingling moments but we hope your wonderful imaginations will be suitably stoked and stimulated!

Our Spirit Guides are un-dead not un-reasonable, they are also professional seasoned storytellers with award winning guiding skills and will expertly adjust their performance for their audience where appropriate…

Yes. Our tours regularly sell out so pre- booking is advised.

I've booked my Shiverpool Experience! What happens next?

All you need to do is check your e-mails for your ticket confirmation

Ensure you double check the details.

Bring forth your hand held telephones, shiny magical gadgets or printed tickets, and meet us at the start location stated on your confirmation.

Please arrive ten minutes before the tour takes place so our guides can administer the administrative duties.

We will deliver the tour come rain or shine. However, in very rare circumstances, we may postpone a tour if there are severe weather warnings issued by the Met Office. On the very rare occasion that whilst the tour is being delivered the weather becomes too severe, the decision may be taken to stop the activity and invite you back again. All customers will be issued with a credit note. One of our guiding philosophies has always been - there’s no such thing as bad weather, just badly dressed people – and remember, we don't get wet, we feel the rain! So come prepared!

It is important that we have a contact number for you – preferably a mobile number – so that we can contact you in the rare event that the tour needs to be postponed.

The locations where each of the tales are told are spaced quite evenly along the tour route. Walking between locations lasts between 5-8 minutes at a time. The entire route spans up to 1500m.

The tours last for 1 hour and 30 minutes approximately.

Payment for the tour can be made online via our website using our booking system, or you can call ChillerBlack on 0151 709 2030 and pay with a card. You can find tourist information desks at Wall Street Liverpool ONE. Failing the above, two gold coins will also be accepted by Sharon.

We would recommend All Shiverpool tours for children aged 9 upwards, we do stress that this is a ghost tour and the aim is to chill and thrill, it is also a storytelling experience so rules of the theatre apply, parents please use your discretion. You know your children best.

The maximum group size we can take on our walking tours is 40 people. However, if your group size is larger than this, we can run multiple tours on one night to accommodate larger groups. More heads the better. (For example tours can operate within 30 mins of each other which means that 200 can be accommodated over one evening)

All sales are final but we will offer credit notes to the ticket value if you need to change your tour date. If our audience members need to cancel or change a date, we will do everything possible to accommodate a new request and provide a new ticket. Please note an admin fee may be applied.

Due to the nature of our experiences, unfortunately we are unable to accommodate wheelchair or pram users on all of our tours and events. For some wheelchair users and prams we would recommend The Hope Street Shivers Tour. However it is important to state that the gradient of some steep slopes and the nature of some of the surfaces – such as uneven and old public high-ways and cobbled surfaces make it a challenge for some wheelchair users. The need for a strong pair of arms may be essential to assist.

To avoid disappointment during a tour, we would strongly recommend calling or emailing our team to discuss your mobility needs and we can look to arrange a site visit with you.

If you would like to talk to us about arranging a BSL interpreter or you think your booking would benefit from extra support on tour don’t hesitate to get in touch and talk to our team about your individual requirements.

In an effort to promote the very best accessibility practices, we welcome any feedback you might have. Please contact us via info@shiverpool.co.uk or call us on 0151 709 2030

All of Shiverpool’s experiences can be delivered online on request please send an email with your enquiry to info@shiverpool.co.uk

We want you to enjoy Shiverpool and we aim to make every effort to ensure that you do.

Due to the nature of the Shiverpool experience, we only allow guide dogs to accompany guests.

We are very happy to offer discounts for carers assisting those with mobility issues, please email us info@shiverpool.co.uk with the relevant pass or documents to acquire a special booking code. This is subject to availability. Unfortunately we don’t offer free passes.

The Shiverpool Guides are the only thing smokin on this tour! Blazing a trail as they go, it’s ‘Ashes to Ashes, Dust to Dust’ we have a strict No Smoking Policy that also includes vapes and other e-cigarettes.

The Shiverpool tour is a street theatre performance as-well as an informative historical storytelling experience, it can be disruptive if late comers arrive and have not had the benefit of the opening ceremony! We allow 10 mins grace, and we do give instructions on confirmations as to where we will be, but after that we would ask that you email us and we will do our best to reschedule your tour.

Our phone lines may not be available during tour time.

The Shiverpool tour is delivered in English only, if you have any language requirements please get in touch info@shiverpool.co.uk